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ENG frm #6362

When working product crashes speed internet connection.

Added by Forum Synchronizer 4 months ago. Updated about 1 month ago.

Status:
Accepted
Priority:
3
Assignee:
-
Post:
β-tester:
Virus_900
Product:
KTS
OS:
Win 10, x64
Fixed in:

#1 Updated by Forum Synchronizer 4 months ago

Yunpeng.Song:
<p>Can not access the file share of your product logs.</p>
<p>Please upload info to <a href="https://cloud.qainfo.ru" target="_blank" rel="noopener">https://cloud.qainfo.ru&lt;/a&gt;&lt;/p>
<p></p>
<p>Refer to:</p>
<p><a href="/topic/5/file-sharing" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/5/file-sharing&lt;/a&gt;&lt;/p>

#2 Updated by Forum Synchronizer 4 months ago

Yunpeng.Song:
<p>And also, what's the exactly meaning of "<span>Speed internet connection crashes in 9 times.</span>"</p>
<p>Which things crash?</p>
<p>9 times exactly?</p>

#3 Updated by Forum Synchronizer 4 months ago

Virus_900:
<p>Hi what your to this? Something the staff KL HQ calmty take mega files.)</p>
<p><a href="https://cloud.qainfo.ru/s/LVASZtXTKsmPOS0" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/LVASZtXTKsmPOS0&lt;/a&gt;&nbsp;&lt;/p>
<p></p>
<ol>
<li>Yes.</li>
<li>Crashes speed internet connection.</li>
<li>Yes exactly.</li>
</ol>
<p></p>

#4 Updated by Forum Synchronizer 4 months ago

<p>Hi what your to this? Something the staff KL HQ calmty take mega files.)</p>
<p><a href="https://cloud.qainfo.ru/s/LVASZtXTKsmPOS0" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/LVASZtXTKsmPOS0&lt;/a&gt;&nbsp;&lt;/p>
<p></p>
<ol>
<li>Yes.</li>
<li>Crashes speed internet connection.</li>
<li>Sorry in 13 exactly.</li>
</ol>
<p></p>

#5 Updated by Forum Synchronizer 4 months ago

Virus_900:
<p>Reproduction bug witch xperf traces.</p>
<p></p>
<p>Result witch enable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013848651.png" alt="" width="350" height="200" /></p>
<p><a href="https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4" target="_blank" rel="noopener">https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4&lt;/a&gt;&lt;/p>
<p></p>
<p>Result witch disable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013913545.png" alt="" width="350" height="200" /></p>
<p>https://mega.nz/#!HbBXESxT!mHNmY-gnsJlaePmN98pARfCx4wCCLNBgTeIpNSNyu_M&lt;/p>
<p></p>

#6 Updated by Forum Synchronizer 4 months ago

<p>Reproduction bug witch xperf traces. Bonus from developer.</p>
<p></p>
<p>Result witch enable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013848651.png" alt="" width="350" height="200" /></p>
<p><a href="https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4" target="_blank" rel="noopener">https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4&lt;/a&gt;&lt;/p>
<p></p>
<p>Result witch disable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013913545.png" alt="" width="350" height="200" /></p>
<p>https://mega.nz/#!HbBXESxT!mHNmY-gnsJlaePmN98pARfCx4wCCLNBgTeIpNSNyu_M&lt;/p>
<p></p>

#7 Updated by Forum Synchronizer 4 months ago

<p>Reproduction bug witch xperf traces. Bonus for developer for additional analysis.</p>
<p></p>
<p>Result witch enable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013848651.png" alt="" width="350" height="200" /></p>
<p><a href="https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4" target="_blank" rel="noopener">https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4&lt;/a&gt;&lt;/p>
<p></p>
<p>Result witch disable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013913545.png" alt="" width="350" height="200" /></p>
<p>https://mega.nz/#!HbBXESxT!mHNmY-gnsJlaePmN98pARfCx4wCCLNBgTeIpNSNyu_M&lt;/p>
<p></p>

#8 Updated by Forum Synchronizer 4 months ago

<p>Reproduction bug witch xperf traces. Bonus for developer for additional analysis.</p>
<p></p>
<p>Result witch enable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013848651.png" alt="" width="350" height="200" /></p>
<p><a href="https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4" target="_blank" rel="noopener">https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4&lt;/a&gt;&lt;/p>
<p></p>
<p>Result witch disable Web AV.</p>
<p><img src="https://www.speedtest.net/result/8013913545.png" alt="" width="350" height="200" /></p>
<p><a href="https://mega.nz/#!HbBXESxT!mHNmY-gnsJlaePmN98pARfCx4wCCLNBgTeIpNSNyu_M" target="_blank" rel="noopener">https://mega.nz/#!HbBXESxT!mHNmY-gnsJlaePmN98pARfCx4wCCLNBgTeIpNSNyu_M&lt;/a&gt;&nbsp;&lt;/p>
<p></p>

#9 Updated by Forum Synchronizer 3 months ago

Yunpeng.Song:
<p>please try to find and replace with below dll from product folder:</p>
<p></p>
<p><a href="https://cloud.qainfo.ru/s/efctai86mxf1Gua" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/efctai86mxf1Gua&lt;/a&gt;&lt;/p>
<p></p>
<p>See if it still reproduce?</p>

#10 Updated by Forum Synchronizer 3 months ago

Virus_900:
<p>Hello, as check write about result.</p>

#11 Updated by Forum Synchronizer 3 months ago

Virus_900:
<p>Check bug problem have.</p>
<p><img src="https://www.speedtest.net/result/8035343762.png" alt="" width="350" height="200" /></p>
<p>https://mega.nz/#!vHwHDQQD!w1gGUrXr93MlMB4BRaakkxyU0rlzF-ShFMHiVHWl5M8&lt;/p>
<p></p>


Description

<p><strong><span>Windows 10 Pro Build 17763 EN All update</span><span> </span>KTS 20.0.5.852 RC</strong></p>
<p><strong></strong></p>
<p><strong>Reproduction steps:</strong></p>
<ol>
<li><span>Open web site </span><a href="http://www.speedtest.net./" target="_blank" rel="noopener noreferrer">www.speedtest.net.&lt;/a&gt;&lt;span&gt;&lt;/span&gt;&lt;/li>
<li><span>Start test speed my internet connection.</span></li>
</ol>
<p><strong>Actual result:</strong></p>
<p><span></span><span>Speed internet connection crashes in 9 times.</span></p>
<p><strong>Expected Result:</strong></p>
<p><span></span><span>Speed internet connection normal when enable product.</span></p>
<p><span></span></p>
<p><span>Speed internet connection with enable product.</span></p>
<p><img src="http://www.speedtest.net/result/7984778552.png" alt="" width="350" height="200" /></p>
<p><span></span></p>
<p><span>Speed internet connection with disable product.</span></p>
<p><img src="http://www.speedtest.net/result/7983520403.png" alt="" width="350" height="200" /></p>
<p><span></span></p>
<p><span></span></p>
<p><span></span></p>

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